Zara continues to be innovators in the retail supply chain!
Customers arriving in store to pick up online orders typically encountered long lines as associates manually retrieved their purchases.
Zara’s has set out to improve the experience by deploying robots to tackle the task of retrieving BOPIS orders and shuttling them to a drop box for customer pick-up. Customers trigger the process by scanning a code upon arrival, which prompts the bot to begin its search.
